Frequently Asked Questions
Why should you choose The Right Moments Photography to capture your moments?
We hope the first reason is that because you love our work!
We are a boutique professional studio offering custom fine art wedding and portrait photography. We provide full-service that help you from the preparation, styling, designing up until the finished presentations, whether it is digital or print. We are proud to offer a variety of beautiful finished presentations for your keepsake from albums to wall-arts that can be passed down for generations.
We strive for excellent customer service and building lasting relationships. We believe in providing our clients with a personal complete portrait experience where you can just relax and let us guide you and do all (or most) of the work! This is why all of our custom portrait and wedding packages include a consultation and personal planning for the session. Our portrait experience also includes a personal reveal session in which we go through the images together to answer any questions you may have and to help you with the display of your beautiful portraits.
We only take on a maximum of 25 weddings and a handful of portraits per year. We value every single client and we invest many hours in our connections to provide you a fun and memorable experience with beautiful images to keep.
"My husband and I loved this photography duo! They were the right photographers for us and I believe will be awesome for many others. They are very precise and innovative with their photography. They definitely know their camera around large wedding parties. And I really enjoyed the surveys as they got to know me and my husband that much better and the photos that were meaningful to us and that weren't missed on our big day! They have lots of contact with you from questionnaires to get to know your taste in photography and every photo we wanted was executed with style." - Michelle & Milos
How do you work?
First, we start with a pre-booking consultation. It is an opportunity for us to get to know your vision and for you to know about our service.
Once you book with us, we will send you questionnaires to get started. This allows us to plan for the session and to consult you in terms of locations, clothing, styles, wedding day itinerary as well as understanding any of your wish-list and inspiration you may have.
The photographing session is when we capture your unique moments, either it is your wedding day or your daily lifestyle. Our styles combine both portraiture and photo-journalism and we are inspired by story-telling.
Afterwards, we invite you in for a reveal and design session in which you get to see your beautiful pictures for the first time. This is one of the most exciting moments for us and we hope it would be for you as well! Together, we will choose the appropriate presentations for your keepsake, whether it is digital image, save-the-date cards, albums or wall-arts. Afterwards, you can relax while we work to have your finished presentations made.
What is your booking process and accepted payments?
For weddings, we require 30% of the total package as non-refundable retainer to hold your day. 40% to be due three months before wedding day and the remaining 30% to be due by the wedding date.
For portrait session, we require 50% to book the date and the remaining balance to be due by the photographing session.
We accept cash, cheques, money-order, and e-transfer. Credits cards are available and may be subject to a 4% administration fee.
What equipment do you use and Do you have insurance?
We are a registered business under the name The Right Moments and we have commercial liability insurance. We use professional-grade equipment including full-frame bodies, various lens and other lighting and accessories. In addition, we have double equipment in everything.
Do you provide raw or unedited images?
We only provide edited images in JPEGs as we believe post-production is a significant component of our own art in which we apply our own editing style.
What are your contract terms and conditions?
Please click here for contract terms and conditions.
What is a get-to-know-you engagement/pre-wedding session offered with wedding packages?
Most of our wedding packages include a complimentary engagement/pre-wedding session. We call it get-to-know-you session as the main objective is for you to be comfortable in front of our lens and for us to understand your preference to better prepare for the wedding day.
The complimentary session is similar to the Deluxe Custom Portrait package that we offer. You also have the option to upgrade the session to the Ultimate Custom Portrait with longer photographing time, multiple outfits and locations, and a complimentary choice of album, wall-art or image box for your keepsake.
Whichever option you choose, the process starts with us sending you a questionnaire to know more about your love story and your vision for the session. We then discuss the overall theme and suggest ideas to personalize to suit your personality and story. We advise you on the details including locations, clothing tips to props. When the photographing day comes, our goal is to execute your vision. We provide some guidance on natural posing as well as having time for candid moments. After that, we will have a reveal session in which we walk you through the unedited pictures and help you select your best images for us to edit. We invest a lot of time and effort in this process as we truly want to get to know you better and for us to build the connection and we are sure you will appreciate this effort :)